Front Office AI · KNOWLEDGE & LEARNING
Auto-Retraining (AI QA)
The machine that makes the machine better — every 30 minutes.
What it does
The complete transcript archive: every conversation on every channel (chat, voice, phone, demo, email), kept forever, searchable, exportable.
A second, independent AI reviews conversations continuously: every factual claim re-checked against your knowledge. Clean conversations pass; flagged ones land in your queues with the finding pre-analyzed.
The lanes
Manual reviews (a human decides), AI review (the machine proposes the fix), AI fixes to check (auto-applied corrections parked for your spot-check), Spam (junk the abuse gate killed — never pollutes your knowledge), Feedback (customer wishes harvested from calls and funnels), Added to knowledge (the permanent record).
Golden replay
every past fix is re-tested against the live system on a rolling schedule — a regression reopens the case by itself. A fix can never silently un-fix itself.
Corrections are versioned and reversible in one click; answer a gap once and every channel knows it forever; dictate an answer and the AI polishes it into customer-ready text.
Works together with
See Your Demo Now — in few clicks
It never guesses. It never hallucinates. It never forgets.
The conversation you have with our assistant IS the demo — it runs on Zanus Front Office.